CORAL SPRINGS, Fla .– (COMMERCIAL THREAD) –Nordis Technologies, an innovative customer communications management and payment technology solutions company, today announced that Southern Auto Finance Company, LLC (“SAFCO”), a national automobile finance company, will implement its EspressoÂ® Customer Communications Management System (CCM) to create and distribute over 30,000 individualized digital and mailed bank statements and other correspondence with customers each month.
Florida-based SAFCO, a preferred unprivileged auto lender of some of America’s largest dealer groups, chose Nordis following a nationwide search for a CCM and courier service provider. âNordis has given us the best and most flexible platform to improve connectivity with all of our customers,â said George B. Fussell, Founder, CEO and President of SAFCO. âWe are seeing strong demand for digital communications and Nordis offers robust omnichannel options, as well as a solid reputation for innovation and customer service. ”
Leveraging technologies such as Espresso is part of SAFCO’s broader strategy to make operations more efficient while improving service to its growing customer base and entering new markets. Nordis helps SAFCO streamline its compliance communications, including adverse action letters and personalization efforts for monthly loan statements and welcome letters through:
Expresso Archive, which provides real-time access to customer records and the ability to determine which documents are kept and for how long.
Dynamic messaging capabilities to add relevant marketing and other personalized content to statements and letters.
The ability to quickly update disclosures and make other changes to documents using CCM best practices, including a centralized content library.
Reporting features to easily track file processing results, mail return, email delivery results and other key metrics.
Seamless integration into Nordis Print and send by mail
production services for a secure end-to-end solution that simplifies the entire communication process.
âWe are delighted that SAFCO has chosen Nordis as their CCM and courier service provider,â said Ronnie Selinger, Founder, CEO and President of Nordis Technologies. “With Expresso, SAFCO can offer customers more choice in the way they receive and view communications, dramatically improving the customer experience.”
Flexibility and speed of engagement are especially important in an emergency, such as a hurricane, Fussell noted. âFollowing a natural disaster, we want to be able to communicate quickly with our customers who are affected, giving them more time and options to pay their monthly auto financing bill,â he said. declared.
About Nordis Technologies
Nordis Technologies is a leader and innovator in providing technological solutions to solve customer communications and payment management problems. With Nordis’ patent-pending Expresso app and suite of products, including ExpressoPay and ExpressoWallet, businesses can quickly and efficiently create and manage print and digital communications and payments. Nordis offers an end-to-end solution, with state-of-the-art document production facilities that produce and send paper communications managed via Expresso. The privately held Nordis Technologies is based in Coral Springs, Florida. For more information visit nordistechnologies.com.